Return Policy

At Allme Health, we are committed to providing high-quality dermatology and skincare solutions.
Because our store products are skincare items we must maintain the highest standards of safety and hygiene.

1. No Returns Policy
Due to the nature of our products and for the health and safety of all our customers, we do not
accept returns or exchanges once an item has been shipped. This policy ensures that every
product you receive from Allme Health is brand new, untampered with, and hygienic.

2. Damaged or Broken Items
We take great care in packaging your orders, but we understand that accidents can happen during
transit. If your product arrives broken or damaged, we are committed to making it right.

Please contact us within 7 days of delivery at hello@allmehealth.com. Please include your
order number and a photo of the damaged item so we can expedite a replacement for you.

3. Lost Shipments
If your tracking information indicates that your package was delivered but you have not received it,
or if your package is significantly delayed beyond the estimated delivery date, please reach out to
our support team immediately.
Contact us at hello@allmehealth.com and we will investigate the shipment and ensure you
receive your order.

4. Cancellations
Orders are processed quickly to ensure fast delivery. If you need to cancel an order, please email
us as soon as possible. Once an order has entered the shipping process, it can no longer be
cancelled or refunded

5. No refunds are provided for telemedicine services. Allme does not collect payments for or sell prescription medications.